Frequently Asked Questions

One-to-One Lessons

  • You must cancel or reschedule at least 24 hours before your lesson. Cancellations with less than 24 hours' notice are non-refundable.

  • Yes. Payment is required in advance to confirm your booking. You’ll receive payment details after submitting the booking form.

  • Yes. You’ll receive personalised feedback, corrections, and vocabulary notes to review after the lesson.

  • Yes. Pronunciation is corrected during the lesson, and you’ll receive audio recordings after class to help you practise.

  • By email. If you prefer WhatsApp, just let me know, otherwise, everything will be sent via email.

  • No. Lessons may not be recorded, shared, or distributed. This protects your privacy and the lesson content.

Group Lessons

  • You must cancel at least 24 hours in advance to receive a refund or move to a future class.

  • Each class has a maximum of 8 students, ensuring everyone has time to speak and receive feedback.

  • You will practise IELTS Speaking Parts 1, 2, and 3, following the structure and time limits of the real exam.

  • Yes. You’ll receive a group pronunciation correction recording after each class to help you review and practise.

  • No. Group lessons may not be recorded, saved, or shared.

  • Yes. Group lessons must be paid in advance to confirm your place in the class.

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